RBC

Finance & Insurancewww.rbcroyalbank.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+1.5 vs. last month2.05 ★ average rating · 632 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#339of 373

Top 91% · Bottom Tier

#1 (best)#373 (worst)

#337Peer

#338Peer

#339This company

#340Peer

#341Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 70% negative

28%

positive

Positive28%
Neutral2%
Negative70%

Sentiment Balance

Covering August 2026 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 75% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 542 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution

16.8%

Communication

15.9%

Loyalty

15.5%

Customer Support

14.3%

Product Quality

9.5%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 16.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 69.6% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating

5★

14.4%

4★

6.5%

3★

9.8%

2★

8.7%

1★

60.6%

Based on 632 analyzed reviews. Sentiment is slipping: 20.3% of reviews in the last three months were positive, compared with 35.8% in the three months before that.

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