Based on public reviews and response behavior.
1,136 reviews over 4,383 days (about 7.9 per month). Busiest month: 16% of reviews. Languages: en 81%, unknown 16%, fr 2%.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
46.1
Industry average 63.1
17.0 below average
Rating
2.30
Industry average 4.25
1.95 below average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 66% negative
Covering August 2026 — 114 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 70% negative and 3% neutral.
Share of theme mentions
Themes extracted from 1,136 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.326 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.1 sits in the bottom quarter of about 2,300 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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