Endurance

Finance & Insurance • United Statesendurancewarranty.com

Review data last updated August 14, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

47/100

−6.4 vs. last month4.05 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#306of 373

Top 82% · Bottom Tier

#1 (best)#373 (worst)

#304Peer

#305Peer

#306This company

#307Peer

#308Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 41% negative

56%

positive

Positive56%
Neutral2%
Negative41%

Sentiment Balance

Covering July 2026 — 102 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 51% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.3%

Product Quality

10.4%

Loyalty

10.3%

Pricing

9.9%

Onboarding

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 30.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 41.3% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.8%

4★

5.5%

3★

2.0%

2★

1.3%

1★

20.4%

Based on 1,000 analyzed reviews. Sentiment is slipping: 75.8% of reviews in the last three months were positive, compared with 83.6% in the three months before that.

Unlock full insights