Customereye

Celplas PVC Ltd

Home & Living • United Stateswww.pvc-cladding.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#410of 675
Top 61% · Mid Pack
#1 (best)#675 (worst)
#408Peer
#409Peer
#410This company
#411Peer
#412Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering August 2017 — 45 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 13% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2017.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.5%
Product Quality
16.4%
Customer Support
14.1%
Loyalty
12.3%
Response Speed
10.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
85.5%
4
9.8%
3
1.5%
2
1.2%
1
2.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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