The RoomPlace

Home & Living • United Statestheroomplace.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+1.3 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#425of 675

Top 63% · Mid Pack

#1 (best)#675 (worst)

#423Peer

#424Peer

#425This company

#426Peer

#427Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral1%
Negative18%

Sentiment Balance

Covering September 2024 — 129 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.3%

Product Quality

19.8%

Delivery Shipping

10.9%

Loyalty

9.5%

Response Speed

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 31.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.0%

4★

5.5%

3★

3.5%

2★

1.7%

1★

9.3%

Based on 600 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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