Based on public reviews and response behavior.
600 reviews over 11 days (about 1660 per month). Busiest month: 100% of reviews — one month dominates this sample.
Home & Living average: score 66.7, rating 4.46 stars, reply rate 46.5%, over 4,428 ranked companies · benchmark 11 Oct 2026
Score
53.4
Industry average 66.7
13.3 below average
Rating
4.48
Industry average 4.46
0.02 above average
Reply rate
—
Industry average 46.5%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering November 2024 — 600 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,428 ranked companies in Home & Living (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.113 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 53.4 sits in the bottom quarter of about 4,400 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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