Customereye

Preferred Management Solutions

Construction & Industrial • United Kingdomwww.preferredmanagement.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−8.8 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#286of 404
Top 71% · Mid Pack
#1 (best)#404 (worst)
#284Peer
#285Peer
#286This company
#287Peer
#288Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.8%
Response Speed
16.7%
Problem Resolution
15.5%
Product Quality
10.6%
Communication
8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.2%
4
5.8%
3
2.2%
2
1.3%
1
6.5%

Based on 600 analyzed reviews. Sentiment is slipping: 78.6% of reviews in the last three months were positive, compared with 93.6% in the three months before that.

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