Based on public reviews and response behavior.
600 reviews over 341 days (about 54 per month). Busiest month: 13% of reviews.
Construction & Industrial average: score 66.0, rating 4.56 stars, reply rate 45.4%, over 1,926 ranked companies · benchmark 11 Oct 2026
Score
60.8
Industry average 66.0
5.2 below average
Rating
4.12
Industry average 4.56
0.44 below average
Reply rate
—
Industry average 45.4%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering November 2024 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 37% negative and 5% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,926 ranked companies in Construction & Industrial (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.227 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 91% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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