Plusnet

Mobile & Telecom • United Kingdomwww.plus.net

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

+5.1 vs. last month1.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#106of 114

Top 93% · Bottom Tier

#1 (best)#114 (worst)

#104Peer

#105Peer

#106This company

#107Peer

#108Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 67% negative

31%

positive

Positive31%
Neutral2%
Negative67%

Sentiment Balance

Covering November 2024 — 49 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 67% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.7%

Loyalty

14.4%

Communication

13.2%

Problem Resolution

13.1%

Pricing

11.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 68.3% across this company's analyzed reviews.
•39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

18.5%

4★

3.0%

3★

1.7%

2★

5.2%

1★

71.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 20.8% of reviews in the last three months were positive, compared with 22.8% in the three months before that.

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