Plan My Gap Year (PMGY)

Flight & Hotel Booking • United Kingdomwww.planmygapyear.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

+0.9 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#70of 225

Top 31% · Upper Half

#1 (best)#225 (worst)

#68Peer

#69Peer

#70This company

#71Peer

#72Peer

Overall Customer Sentiment

Above Average

97% of reviews positive, 2% negative

97%

positive

Positive97%
Neutral1%
Negative2%

Sentiment Balance

Covering November 2024 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.9%

Product Quality

23.9%

Loyalty

20.8%

Pricing

9.4%

Onboarding

5.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100

4/100

signal score

•Built from a negative-review share of 4.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.5%

4★

10.3%

3★

1.8%

2★

0.0%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.5% in the three months before that.

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