Bike Rent NYC

Flight & Hotel Booking • United Statesbikerent.nyc

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−100.0 vs. last month4.21 ★ average rating · 417 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#168of 225

Top 75% · Mid Pack

#1 (best)#225 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering September 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 391 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.9%

Product Quality

24.5%

Loyalty

14.3%

Pricing

9.3%

Onboarding

7.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

68.1%

4★

13.2%

3★

3.1%

2★

2.4%

1★

13.2%

Based on 417 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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