Customereye

Pharmacy2U Ltd

Pharmacy & Online Medicine • United Kingdomwww.pharmacy2u.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#147of 189
Top 78% · Bottom Tier
#1 (best)#189 (worst)
#145Peer
#146Peer
#147This company
#148Peer
#149Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering December 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Customer Support
21.2%
Response Speed
14.2%
Loyalty
13.0%
Onboarding
10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 46.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.8%
4
6.2%
3
2.5%
2
0.8%
1
1.7%

Based on 600 analyzed reviews.

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