Customereye

PhilRx

Pharmacy & Online Medicine • United Statesphil.us

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−5.4 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#62of 189
Top 33% · Upper Half
#1 (best)#189 (worst)
#60Peer
#61Peer
#62This company
#63Peer
#64Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 291 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.5%
Response Speed
19.0%
Product Quality
17.8%
Pricing
10.3%
Loyalty
9.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 45.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
5.0%
3
2.0%
2
0.7%
1
2.0%

Based on 600 analyzed reviews.

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