Based on public reviews and response behavior.
385 reviews over 2,405 days (about 4.9 per month). Busiest month: 6% of reviews. Languages: en 84%, unknown 14%, fr 1%.
Pharmacy & Online Medicine average: score 58.9, rating 4.13 stars, reply rate 36.1%, over 740 ranked companies · benchmark 23 Oct 2026
Score
46.3
Industry average 58.9
12.6 below average
Rating
3.47
Industry average 4.13
0.66 below average
Reply rate
—
Industry average 36.1%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 41% negative
Covering July 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Share of theme mentions
Themes extracted from 385 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Reinstate the finger-prick vibration device that legacy kits included, as its removal is explicitly cited as causing sample collection failure in recent reviews. Conduct a hardware audit to standardize kit contents across all product lines.
Implement a mandatory double-opt-in confirmation flow for any auto-ship or subscription enrollment, with a clear plain-language summary of billing terms at checkout. Introduce a 30-day no-questions-asked cancellation and refund window for unopened kits.
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