Pets Purest

Pet Products & Supplies • United Kingdomwww.petspurest.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+33.3 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#210of 263

Top 80% · Bottom Tier

#1 (best)#263 (worst)

#208Peer

#209Peer

#210This company

#211Peer

#212Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Product Quality

16.7%

Response Speed

15.2%

Customer Support

14.8%

Loyalty

11.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.7%

4★

5.3%

3★

2.5%

2★

1.2%

1★

7.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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