Based on public reviews and response behavior.
600 reviews over 924 days (about 20 per month). Busiest month: 8% of reviews.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 22 Oct 2026
Score
61.2
Industry average 63.3
2.1 below average
Rating
4.37
Industry average 4.23
0.14 above average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 29% negative
Covering October 2024 — 40 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 8% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 414 mentions with a sentiment score of 70.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
