Customereye

trotpets.com

Pet Products & Supplies • United Statestrotpets.com

Review data last updated .

Based on public reviews and response behavior.

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804 reviews over 1,359 days (about 18 per month). Busiest month: 13% of reviews. Languages: en 97%, unknown 2%, ca 0%.

Overall Score

61/100
−7.5 vs. last month3.95 ★ average rating · 804 reviews
61/100 from 804 reviews over 41 months, high confidence.

Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026

Score

61.2

Industry average 65.0

3.8 below average

Rating

3.95

Industry average 4.38

0.43 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#502of 833 ranked in Pet Products & Supplies
Top 60% · Mid Packdown 63 from last month
#1 (best)#833 (worst)
#500Peer
#501Peer
#502This company
#503Peer
#504Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 29% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Response Speed
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Pricing
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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