Based on public reviews and response behavior.
91 reviews over 2,646 days (about 1.1 per month). Busiest month: 8% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
70.7
Industry average 65.1
5.6 above average
Rating
4.62
Industry average 4.37
0.25 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering June 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 91 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 5% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 67 mentions with a sentiment score of 87.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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