ValuePetSupplies

Pet Products & Supplies • United Stateswww.valuepetsupplies.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−4.1 vs. last month4.76 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#39of 263

Top 15% · Top Tier

#1 (best)#263 (worst)

#37Peer

#38Peer

#39This company

#40Peer

#41Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral2%
Negative19%

Sentiment Balance

Covering February 2023 — 99 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,984 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Product Quality

18.1%

Response Speed

15.8%

Loyalty

10.4%

Pricing

10.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 18.9% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.9%

4★

4.5%

3★

2.6%

2★

1.4%

1★

2.6%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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