Customereye

BMB Hatchbag

Pet Products & Supplies • United Kingdomhatchbag.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
4.88 ★ average rating · 1,962 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#40of 263
Top 15% · Top Tier
#1 (best)#263 (worst)
#38Peer
#39Peer
#40This company
#41Peer
#42Peer

Overall Customer Sentiment

Category Leader

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering May 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,894 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.9%
Loyalty
15.6%
Delivery Shipping
15.0%
Onboarding
12.4%
Customer Support
10.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 5.9% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
90.2%
4
7.9%
3
1.5%
2
0.2%
1
0.3%

Based on 1,962 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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