Based on public reviews and response behavior.
Among fully-analyzed Pet Products & Supplies companies
8% of reviews positive, 92% negative
Covering July 2026 — 988 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 93% negative and 0% neutral.
Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 43.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,002 analyzed reviews. Sentiment is slipping: 93.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
