Based on public reviews and response behavior.
237 reviews over 329 days (about 22 per month). Busiest month: 22% of reviews. Languages: en 96%, unknown 2%, af 1%.
Pet Products & Supplies average: score 64.9, rating 4.38 stars, reply rate 37.2%, over 845 ranked companies · benchmark 31 Oct 2026
Score
70.7
Industry average 64.9
5.8 above average
Rating
4.30
Industry average 4.38
0.08 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 22% negative
Covering July 2026 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 34% negative and 3% neutral.
Share of theme mentions
Themes from the 237 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 845 ranked companies in Pet Products & Supplies (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 56 mentions with a sentiment score of 91.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
