Customereye

Pentagon Motor Group

Automotive & Mobilitywww.pentagon-group.co.uk

Review data last updated .

Based on public reviews and response behavior.

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156 reviews over 364 days (about 13 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

53/100
−26.2 vs. last month2.54 ★ average rating · 156 reviews
53/100 from 156 reviews over 13 months, moderate confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

53.0

Industry average 63.5

10.5 below average

Rating

2.54

Industry average 4.23

1.69 below average

Reply rate

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Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1873of 2447 ranked in Automotive & Mobility
Top 77% · Bottom Tierup 787 from last month
#1 (best)#2447 (worst)
#1871Peer
#1872Peer
#1873This company
#1874Peer
#1875Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%
positive
  • Positive47%
  • Neutral2%
  • Negative51%

Sentiment Balance

Covering October 2026 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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