Schools & Academic Education • United Stateswww.pennfoster.edu
Review data last updated .
Based on public reviews and response behavior.
168 reviews over 306 days (about 17 per month). Busiest month: 30% of reviews. Languages: en 98%, unknown 2%.
Schools & Academic Education average: score 69.6, rating 4.54 stars, reply rate 38.9%, over 1,012 ranked companies · benchmark 30 Oct 2026
Score
71.5
Industry average 69.6
1.9 above average
Rating
4.19
Industry average 4.54
0.35 below average
Reply rate
—
Industry average 38.9%
not measured
Among ranked Schools & Academic Education companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering August 2026 — 50 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 8% negative and 2% neutral.
Share of theme mentions
Themes from the 168 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,012 ranked companies in Schools & Academic Education (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 59 mentions with a sentiment score of 79.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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