Penn Foster Education

Schools & Academic Education • United Stateswww.pennfoster.edu

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+15.0 vs. last month3.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#186of 203

Top 92% · Bottom Tier

#1 (best)#203 (worst)

#184Peer

#185Peer

#186This company

#187Peer

#188Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 556 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.1%

Loyalty

17.8%

Product Quality

15.8%

Pricing

13.0%

Onboarding

7.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

58.0%

4★

14.0%

3★

6.3%

2★

3.5%

1★

18.2%

Based on 600 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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