Customereye

Easy As HGV

Schools & Academic Education • United Kingdomwww.easyashgv.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
+20.7 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#126of 203
Top 62% · Mid Pack
#1 (best)#203 (worst)
#124Peer
#125Peer
#126This company
#127Peer
#128Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.1%
Onboarding
18.4%
Loyalty
16.5%
Product Quality
11.7%
Communication
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • •Built from a negative-review share of 9.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
81.7%
4★
5.8%
3★
1.0%
2★
2.0%
1★
9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 78.9% of reviews in the last three months were positive, compared with 86.5% in the three months before that.

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