Customereye

1 Stop Instruction

Schools & Academic Education • United Kingdomwww.1stopinstruction.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
+33.3 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#31of 203
Top 15% · Top Tier
#1 (best)#203 (worst)
#29Peer
#30Peer
#31This company
#32Peer
#33Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
26.0%
Product Quality
24.3%
Customer Support
18.0%
Onboarding
13.2%
Pricing
8.8%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 1.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.0%
4
1.7%
3
0.5%
2
0.5%
1
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 87.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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