DriveSafe Online® Defensive Driving Courses

Schools & Academic Education • United Statesdrivesafeonline.org

Review data last updated August 12, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

70/100

4.83 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#36of 203

Top 18% · Top Tier

#1 (best)#203 (worst)

#34Peer

#35Peer

#36This company

#37Peer

#38Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering July 2026 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

34.7%

Product Quality

19.9%

Customer Support

13.5%

Loyalty

11.1%

Response Speed

7.1%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 2.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 20.5% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.9%

4★

5.4%

3★

1.2%

2★

0.4%

1★

2.1%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 91.4% in the three months before that.

Unlock full insights