Based on public reviews and response behavior.
600 reviews over 1,332 days (about 14 per month). Busiest month: 12% of reviews.
Apparel & Fashion average: score 64.9, rating 4.29 stars, reply rate 36.9%, over 3,001 ranked companies · benchmark 29 Oct 2026
Score
37.3
Industry average 64.9
27.6 below average
Rating
1.62
Industry average 4.29
2.67 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 73% negative
Covering December 2024 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,001 ranked companies in Apparel & Fashion (benchmark 29 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.290 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 37.3 sits in the bottom quarter of about 3,000 ranked Apparel & Fashion companies (25th percentile: 56, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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