Based on public reviews and response behavior.
Among fully-analyzed Pharmacy & Online Medicine companies
74% of reviews positive, 23% negative
Covering September 2017 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 517 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2017.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Value For Money, making up 1.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 530 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 60.0% in the three months before that.
