Based on public reviews and response behavior.
600 reviews over 1,758 days (about 10 per month). Busiest month: 5% of reviews.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 23 Oct 2026
Score
48.7
Industry average 60.5
11.8 below average
Rating
4.60
Industry average 4.27
0.33 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering November 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Pharmacy & Online Medicine (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 48.7 sits in the bottom quarter of about 750 ranked Pharmacy & Online Medicine companies (25th percentile: 51, median: 60). The weakest topic and the reply rate are the two levers that move this score fastest.
"Customer Support" is the strongest recurring theme in the reviews: 351 mentions with a sentiment score of 79.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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