Schools & Academic Education • United Stateswww.palgrave.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,412 days (about 2.2 per month). Busiest month: 22% of reviews. Languages: en 92%, unknown 7%, da 1%.
These figures describe an earlier period, not the last 12 months.
Schools & Academic Education average: score 69.6, rating 4.54 stars, reply rate 38.9%, over 1,012 ranked companies · benchmark 30 Oct 2026
Score
53.9
Industry average 69.6
15.7 below average
Rating
4.40
Industry average 4.54
0.14 below average
Reply rate
—
Industry average 38.9%
not measured
Not ranked
no reviews in the last 12 months
77% of reviews positive, 22% negative
Covering November 2021 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,012 ranked companies in Schools & Academic Education (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.398 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 17% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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