Palgrave Macmillan

Schools & Academic Education • United Kingdomwww.palgrave.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−8.9 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#192of 203

Top 95% · Bottom Tier

#1 (best)#203 (worst)

#190Peer

#191Peer

#192This company

#193Peer

#194Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering November 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 25% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.1%

Product Quality

17.3%

Response Speed

15.9%

Customer Support

12.8%

Pricing

6.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

64.5%

4★

9.5%

3★

5.8%

2★

4.8%

1★

15.3%

Based on 600 analyzed reviews. Sentiment is slipping: 79.3% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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