Based on public reviews and response behavior.
1,998 reviews over 2,284 days (about 27 per month). Busiest month: 4% of reviews. Languages: en 96%, unknown 3%, fr 0%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
71.5
Industry average 65.1
6.4 above average
Rating
4.65
Industry average 4.37
0.28 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering July 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,998 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 21% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 879 mentions with a sentiment score of 82.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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