Customereye

Nzymes

Pet Products & Supplies • United Stateswww.nzymes.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+14.3 vs. last month4.65 ★ average rating · 1,998 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#165of 263
Top 63% · Mid Pack
#1 (best)#263 (worst)
#163Peer
#164Peer
#165This company
#166Peer
#167Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
22.2%
Customer Support
17.8%
Product Quality
16.7%
Delivery Shipping
11.8%
Problem Resolution
10.2%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • •Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.1%
4★
5.3%
3★
3.4%
2★
2.2%
1★
4.0%

Based on 1,998 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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