Nintendo

Gaming & Esportswww.nintendo.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

49/100

+5.6 vs. last month2.31 ★ average rating · 1,415 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#179of 259

Top 69% · Mid Pack

#1 (best)#259 (worst)

#177Peer

#178Peer

#179This company

#180Peer

#181Peer

Overall Customer Sentiment

Mid Pack

40% of reviews positive, 57% negative

40%

positive

Positive40%
Neutral3%
Negative57%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,406 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.2%

Communication

15.8%

Product Quality

13.4%

Problem Resolution

12.7%

Loyalty

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 26.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 57.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

17.3%

4★

9.4%

3★

11.2%

2★

10.7%

1★

51.3%

Based on 1,415 analyzed reviews. Sentiment is holding steady: 40.3% of reviews in the last three months were positive, compared with 41.7% in the three months before that.

Unlock full insights