Customereye

IGGM

Gaming & Esports • United Statesiggm.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#189of 259
Top 73% · Mid Pack
#1 (best)#259 (worst)
#187Peer
#188Peer
#189This company
#190Peer
#191Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering September 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
29.2%
Customer Support
14.8%
Product Quality
12.0%
Delivery Shipping
11.5%
Loyalty
9.6%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 46.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.3%
4
1.8%
3
0.3%
2
0.8%
1
1.7%

Based on 600 analyzed reviews.

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