Professional Certification & Skills • United Stateswww.ncu.edu
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,276 days (about 2.4 per month). Busiest month: 83% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%.
Professional Certification & Skills average: score 70.7, rating 4.57 stars, reply rate 41.7%, over 1,318 ranked companies · benchmark 23 Oct 2026
Score
49.4
Industry average 70.7
21.3 below average
Rating
3.94
Industry average 4.57
0.63 below average
Reply rate
—
Industry average 41.7%
not measured
Among ranked Professional Certification & Skills companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 26% negative
Covering December 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,318 ranked companies in Professional Certification & Skills (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.149 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.4 sits in the bottom quarter of about 1,300 ranked Professional Certification & Skills companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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