Customereye

Norwegian Cruise Line

Automotive & Mobilitywww.ncl.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
+4.2 vs. last month2.17 ★ average rating · 1,320 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#194of 265
Top 73% · Mid Pack
#1 (best)#265 (worst)
#192Peer
#193Peer
#194This company
#195Peer
#196Peer

Overall Customer Sentiment

Mid Pack

35% of reviews positive, 64% negative

35%
positive
  • Positive35%
  • Neutral1%
  • Negative64%

Sentiment Balance

Covering August 2026 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 47% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,320 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.4%
Loyalty
14.8%
Pricing
12.5%
Product Quality
11.7%
Response Speed
9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100
74/100
signal score
  • Built from a negative-review share of 63.9% across this company's analyzed reviews.
  • 15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating
5
19.4%
4
5.4%
3
6.9%
2
10.0%
1
58.3%

Based on 1,320 analyzed reviews. Sentiment is improving: 65.3% of reviews in the last three months were positive, compared with 59.3% in the three months before that.

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