Dvla

Automotive & Mobilitydvla.gov.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

+6.9 vs. last month1.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#247of 265

Top 93% · Bottom Tier

#1 (best)#265 (worst)

#245Peer

#246Peer

#247This company

#248Peer

#249Peer

Overall Customer Sentiment

Below Average

20% of reviews positive, 79% negative

20%

positive

Positive20%
Neutral1%
Negative79%

Sentiment Balance

Covering October 2024 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 74% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.0%

Communication

15.0%

Loyalty

14.1%

Response Speed

11.9%

Delivery Shipping

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 79.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

9.5%

4★

0.8%

3★

0.8%

2★

0.8%

1★

88.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 15.2% of reviews in the last three months were positive, compared with 12.0% in the three months before that.

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