Customereye

NAPIT

Professional Serviceswww.napit.org.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 171 days (about 18 per month). Busiest month: 28% of reviews. Languages: en 86%, unknown 12%, fr 2%.

Overall Score

72/100
Short observation window (171 days)
+6.0 vs. last month4.62 ★ average rating · 100 reviews
72/100 from 100 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 58.9, rating 4.24 stars, reply rate 43.6%, over 868 ranked companies · benchmark 16 Sept 2026

Score71.9vs 58.913.0Rating4.62vs 4.240.38Reply ratevs 43.6%

Competitive Performance Rank

Among ranked Professional Services companies

#161of 868 ranked in Professional Services
Top 19% · Top Tier
#1 (best)#868 (worst)
#159Peer
#160Peer
#161This company
#162Peer
#163Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Included in the full report

Unlock the full report — $4.99

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Professional Services