Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
54% of reviews positive, 44% negative
Covering October 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 21.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 26.3% of reviews in the last three months were positive, compared with 37.5% in the three months before that.
