Customereye

Mountain Rose Herbs

Food & Beverage • United Stateswww.mountainroseherbs.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−2.0 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#301of 551
Top 55% · Mid Pack
#1 (best)#551 (worst)
#299Peer
#300Peer
#301This company
#302Peer
#303Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering August 2024 — 300 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 16% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.3%
Delivery Shipping
21.7%
Loyalty
13.4%
Customer Support
12.1%
Response Speed
10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 23.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.3%
4
3.3%
3
0.8%
2
1.0%
1
1.5%

Based on 600 analyzed reviews.

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