Mollies Sweet Shop

Food & Beverage • United Kingdomwww.molliessweetshop.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+43.3 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#373of 551

Top 68% · Mid Pack

#1 (best)#551 (worst)

#371Peer

#372Peer

#373This company

#374Peer

#375Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 20% negative

80%

positive

Positive80%
Neutral0%
Negative20%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.5%

Product Quality

17.0%

Response Speed

15.6%

Loyalty

13.5%

Pricing

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.2%

4★

4.8%

3★

4.3%

2★

4.2%

1★

10.5%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 73.3% in the three months before that.

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