Yelp

Food & Dining • United Stateswww.yelp.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

+22.8 vs. last month2.10 ★ average rating · 850 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#71of 71

Top 100% · Bottom Tier

#1 (best)#71 (worst)

#67Peer

#68Peer

#69Peer

#70Peer

#71This company

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 774 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.1%

Loyalty

16.7%

Pricing

14.4%

Product Quality

12.9%

Communication

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 62.1% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

21.5%

4★

4.5%

3★

2.9%

2★

4.6%

1★

66.5%

Based on 850 analyzed reviews. Sentiment is improving: 25.9% of reviews in the last three months were positive, compared with 19.9% in the three months before that.

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