Miele Great Britain

Appliances & Home Electronics • United Kingdomwww.miele.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

+11.1 vs. last month2.92 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#178of 189

Top 94% · Bottom Tier

#1 (best)#189 (worst)

#176Peer

#177Peer

#178This company

#179Peer

#180Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 57% negative

42%

positive

Positive42%
Neutral2%
Negative57%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.0%

Problem Resolution

15.7%

Product Quality

12.3%

Response Speed

10.9%

Loyalty

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 56.8% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

38.5%

4★

5.5%

3★

6.5%

2★

8.8%

1★

40.7%

Based on 1,100 analyzed reviews. Sentiment is holding steady: 17.9% of reviews in the last three months were positive, compared with 20.5% in the three months before that.

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