Customereye

MalwareFox

Software & Web Serviceswww.malwarefox.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

59 reviews over 2,833 days (about 0.6 per month). Busiest month: 48% of reviews. Languages: en 83%, pt 9%, es 2%.

Overall Score

47/100
Short observation window (2833 days)
4.53 ★ average rating · 59 reviews
47/100 from 59 reviews over 3 months, limited confidence. trend not shown: window under six months.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026

Score

47.1

Industry average 61.8

14.7 below average

Rating

4.53

Industry average 4.15

0.38 above average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2674of 3145 ranked in Software & Web Services
Top 85% · Bottom Tier
#1 (best)#3145 (worst)
#2672Peer
#2673Peer
#2674This company
#2675Peer
#2676Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Problem Resolution
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Response Speed
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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