Customereye

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Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 3,666 days (about 0.8 per month). Busiest month: 45% of reviews. Languages: en 98%, it 1%, vi 1%.

Overall Score

47/100
Short observation window (3666 days)
3.40 ★ average rating · 100 reviews
47/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026

Score

47.0

Industry average 61.8

14.8 below average

Rating

3.40

Industry average 4.15

0.75 below average

Reply rate

—

Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2677of 3145 ranked in Software & Web Services
Top 85% · Bottom Tier
#1 (best)#3145 (worst)
#2675Peer
#2676Peer
#2677This company
#2678Peer
#2679Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

65% of reviews positive, 35% negative

65%
positive
  • Positive65%
  • Neutral0%
  • Negative35%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Onboarding
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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