Customereye

Origin Broadband UK

Software & Web Services • United Kingdomoriginbroadband.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−4.6 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#258of 363
Top 71% · Mid Pack
#1 (best)#363 (worst)
#256Peer
#257Peer
#258This company
#259Peer
#260Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 28% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering November 2024 — 433 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
32.8%
Response Speed
13.5%
Communication
13.1%
Problem Resolution
12.3%
Product Quality
8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 13.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 50.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
73.5%
4
15.3%
3
2.3%
2
1.7%
1
7.2%

Based on 600 analyzed reviews.

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