Software & Web Services • United Kingdomoriginbroadband.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 67 days (about 273 per month). Busiest month: 72% of reviews — one month dominates this sample.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
46.9
Industry average 61.8
14.9 below average
Rating
4.46
Industry average 4.15
0.31 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 28% negative
Covering November 2024 — 433 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.125 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.9 sits in the bottom quarter of about 3,100 ranked Software & Web Services companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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