Customereye

Liberty Mutual

Finance & Insurancewww.libertymutual.com

Review data last updated .

Based on public reviews and response behavior.

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966 reviews over 602 days (about 49 per month). Busiest month: 20% of reviews. Languages: us 52%, en 47%, unknown 1%.

Overall Score

53/100
+11.2 vs. last month3.34 ★ average rating · 966 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#687of 1029
Top 67% · Mid Pack
#1 (best)#1029 (worst)
#685Peer
#686Peer
#687This company
#688Peer
#689Peer

83 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 48% negative

51%
positive
  • Positive51%
  • Neutral2%
  • Negative48%

Sentiment Balance

Covering August 2026 — 190 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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