Customereye

www.latam.com

Flight & Hotel Bookingwww.latam.com

Review data last updated .

Based on public reviews and response behavior.

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188 reviews over 275 days (about 21 per month). Busiest month: 14% of reviews. Languages: en 50%, es 23%, de 9%.

Overall Score

8/100
+12.5 vs. last month1.31 ★ average rating · 188 reviews
8/100 from 188 reviews over 9 months, moderate confidence.

Flight & Hotel Booking average: score 64.8, rating 4.32 stars, reply rate 49.2%, over 638 ranked companies · benchmark 20 Sept 2026

Score8.4vs 64.856.4Rating1.31vs 4.323.01Reply ratevs 49.2%

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#638of 638 ranked in Flight & Hotel Booking
Top 100% · Bottom Tier
#1 (best)#638 (worst)
#634Peer
#635Peer
#636Peer
#637Peer
#638This company

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

9% of reviews positive, 90% negative

9%
positive
  • Positive9%
  • Neutral1%
  • Negative90%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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