Based on public reviews and response behavior.
186 reviews over 996 days (about 5.7 per month). Busiest month: 11% of reviews. Languages: en 78%, de 7%, it 5%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
15.1
Industry average 69.7
54.6 below average
Rating
1.60
Industry average 4.44
2.84 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
19% of reviews positive, 80% negative
Covering August 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.
Share of theme mentions
Themes from the 186 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.751 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.436). Review the worst months in the trend data to identify specific operational or product issues.
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