Customereye

Ladders UK Direct

Construction & Industrial • United Kingdomwww.laddersukdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

47/100
+8.3 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#340of 404
Top 84% · Bottom Tier
#1 (best)#404 (worst)
#338Peer
#339Peer
#340This company
#341Peer
#342Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.5%
Product Quality
16.2%
Response Speed
13.9%
Customer Support
12.7%
Pricing
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.5%
4
5.0%
3
3.8%
2
2.7%
1
10.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.8% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis