Customereye

Protectivemasksdirect

Construction & Industrial • United Statesprotectivemasksdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−25.0 vs. last month4.79 ★ average rating · 431 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#291of 404
Top 72% · Mid Pack
#1 (best)#404 (worst)
#289Peer
#290Peer
#291This company
#292Peer
#293Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 431 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Response Speed
18.4%
Product Quality
16.2%
Customer Support
13.3%
Pricing
7.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.0%
4
9.0%
3
1.4%
2
1.4%
1
1.2%

Based on 431 analyzed reviews. Sentiment is slipping: 88.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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